Price Match? We’ll Give It a Crack.
At Hammer Roo, we pride ourselves on more than just great prices. We back it up with top-notch service, fast/premium freight carriers, and real support when you need it. That’s why we can’t always match every deal you see online, especially when it comes from sellers who don’t offer the same level of care. But if you find the same product cheaper from a trusted Aussie retailer, we’ll give it a fair crack. And if we can shave a bit off, we will.
How it works:
If you spot one of our products at a lower price from another Australian retailer, send us a live link to the competitor’s product via the "Request More Information" button on the item's product page (no screenshots). We’ll take a look and let you know if we can match it.
For a fair comparison, the price must:
- Be inclusive of all delivery fees, taxes, and charges
- The product must be identical – same brand, model number, specs, and size
- The competitor must be a legitimate Australian retailer with a physical store
- The item must be in stock and available
- The offer must be current at the time of request and advertised publicly (no expired deals, codes, or member's only promotions)
What we won’t match:
As much as we love giving you a good deal, there are some things we simply can’t match:
We won’t match:
- Prices that are below our cost
- Products that are:
- Ex-demo, refurbished, damaged, blemished, or factory seconds
- From unauthorised resellers or grey importers
- Special order items we don’t regularly stock
- Sellers that:
- Are online-only or don’t have a physical store in Australia
- Sell through Amazon, eBay, Gumtree, or other marketplace/auction platforms
- Bulk, trade, or commercial pricing
- Clearance events, fire sales, or liquidation stock
- Advertising errors or misprints
- Club, member-only, third-party, or invite-only offers
- Coupons, cash backs, rebates, or loyalty reward discounts
- Bundled deals that include freebies or bonus items
One last thing:
If a price match is agreed on, it’s valid for 12 hours from the time it’s offered and can’t be combined with any other discount, promotion, bonus offer or Buy-Now-Pay-Later option (such as Afterpay or ZipPay).
While we can’t guarantee a price match every time, it’s just one of the ways we try to look after our customers. We reserve the right to decline a price match if the offer can’t be verified or just doesn’t stack up, but we’ll always give it a fair go.
